Terms of Service — MarkPilot
These Terms govern your use of MarkPilot (the “Service”) operated by MarkCloud Co., Ltd. (“we”, “us”, “our”). By using the Service you agree to these Terms.
Effective Date 19 May 2026
Last Updated 19 May 2026
1. Provider Information
- Legal name: MarkCloud Co., Ltd.
- Registered address: 4F, Building A, 14-8 Teheran-ro 70-gil, Gangnam-gu, Seoul, Republic of Korea
- Email: info@markcloud.co.kr
- Phone: +82-2-1833-4992
- Company registration number: 363-86-01485
2. Definitions
- “User” means any natural or legal person accessing or using the Service.
- “Consumer” means a User acting for purposes outside their trade, business, craft, or profession (Directive 2011/83/EU).
- “Filing” means an international trademark application submitted through the Service.
3. Acceptance and Eligibility
By accessing or using the Service you confirm that:
- You are at least 16 years old;
- If you are a Consumer, you have the right to withdraw from this contract within 14 days under Directive 2011/83/EU (see Section 7);
- You have read and agree to these Terms and our Privacy Notice.
4. Service Description
MarkPilot is an international trademark filing platform that helps users register trademarks across multiple jurisdictions worldwide.
- International trademark application filing
- AI-powered trademark class recommendation
- Country-specific document preparation
- Power of attorney management
- Filing status tracking
We reserve the right to modify or discontinue features with reasonable prior notice.
5. User Accounts
To access certain features you must create an account. You agree to:
- Provide accurate, current, and complete information;
- Maintain the security of your credentials;
- Notify us without delay of any unauthorized access;
- Accept responsibility for all activity under your account.
6. Fees and Payment
Service fees are displayed before purchase and include applicable taxes unless otherwise stated. Payment is processed through our designated payment service provider. Specific payment methods are shown on the Service.
7. Right of Withdrawal (EU/EEA Consumers Only)
Under Directive 2011/83/EU, if you are a Consumer resident in the EU/EEA, you have the right to withdraw from the contract within 14 days without giving any reason.
7.1 How to Withdraw
Notify us by a clear statement sent to info@markcloud.co.kr. You may use the model withdrawal form below:
Model Withdrawal Form (Annex I, Directive 2011/83/EU) To: MarkCloud Co., Ltd. 4F, Building A, 14-8 Teheran-ro 70-gil, Gangnam-gu, Seoul, Republic of Korea info@markcloud.co.kr I/We hereby give notice that I/we withdraw from my/our contract for the supply of the following service: [description] Ordered on / Received on: [date] Name of consumer(s): Address of consumer(s): Signature (if sent on paper): Date:
7.2 Effects of Withdrawal
Upon valid withdrawal we will reimburse all payments received within 14 days using the same payment method.
7.3 Exceptions
The right to withdraw does NOT apply to:
- Services fully performed with your prior express consent (e.g., filing already submitted to a patent office);
- Services made to your specifications (e.g., individually prepared documents already transmitted to local agents).
8. Acceptable Use
You agree not to:
- Violate any applicable law or regulation;
- Infringe intellectual property or other rights;
- Upload malicious software, spam, or harmful content;
- Attempt unauthorized access to the Service;
- Reverse engineer any part of the Service except as permitted by law;
- Use the Service to harass, defame, or harm others.
9. Intellectual Property
The Service is owned by MarkCloud Co., Ltd. or its licensors. Trademark images and documents you upload remain your property. You grant us a limited licence to use them solely to provide the filing service.
10. Suspension and Termination
You may terminate your account at any time via account settings or by contacting info@markcloud.co.kr. We may suspend or terminate access for material breach, illegal conduct, or regulatory requirements, with at least 30 days' notice except in urgent cases.
11. Liability
Our total liability is limited to the amount you paid us in the 12 months before the claim arose. This does not apply to death or personal injury, fraud, or mandatory consumer rights. We do not guarantee that any trademark application will be approved. AI classification recommendations are advisory only.
12. Changes to These Terms
We may modify these Terms with at least 30 days' prior notice. Material changes adverse to Consumers require your express consent. You may terminate before changes take effect.
13. Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of Korea, without prejudice to mandatory consumer protection rules of your country of residence. EU/EEA Consumers may bring proceedings in their local courts (Brussels I bis Regulation Art. 18).
14. Online Dispute Resolution (EU)
EU Consumers may access the European Commission's ODR platform at: https://ec.europa.eu/consumers/odr
Our contact email for ODR: info@markcloud.co.kr
15. Severability
If any provision is held invalid, the remaining provisions remain in full force.
16. Contact
- Email: info@markcloud.co.kr
- Address: 4F, Building A, 14-8 Teheran-ro 70-gil, Gangnam-gu, Seoul, Republic of Korea
Revision History
- 19 May 2026 — Initial version
These Terms take effect on 19 May 2026.